Refund policy

Return & Refund Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and include the original packaging.

Before returning any item, please contact us first through our Contact page. Please do not return products without contacting us first. Return instructions and the appropriate return address will be provided after your return request is approved, as return locations may vary depending on the product and fulfillment partner.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include photos of the item and packaging. We will review the issue and provide an appropriate replacement or refund when approved.

Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.

Exchanges are not accepted at this time.

We do not charge restocking fees.

Once an approved return is received and inspected, the refund will be issued to the original payment method. Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected. Additional processing time may depend on your bank or payment provider.

Orders that have already entered fulfillment may not be eligible for cancellation. If you need to change or cancel an order, please contact us as soon as possible.

For return or refund questions, please contact us through our Contact page or email us at support@melnook.com.